- Whether it be via the client’s Login or the App, clients will only be able to click on a booked session and cancel IF the cancellation policy is not in effect.
- Once the cancellation policy is active they will not be able to cancel from their end.
If within the cancellation period:
- Go to the Schedule Tab in the Home Dashboard
- Select the specific class
- Locate the client in the list and select the 'trash' icon
- Select ‘Remove Client’ button
- A single credit (if credits were used) or the drop-in-price will automatically be refunded to the client
- Client Late Cancel - clients cannot late cancel themselves currently